Core Values
In every aspect of our business, superior service leads to better patient outcomes. We’ve leveraged smart business strategies, extensive industry expertise, and our personal code of ethics to create a culture of true partnership in every sense of the word.
The History of Our Values
Southern Pharmacy Services continues to grow in measurable ways. As we move through these transitions, it is very important to stay true to ourselves. To maintain our direction, we asked all employees, “What is important to you? What do you value? What kind of business do you want Southern Pharmacy Services to become, to be known for, to stand for?”
The responses were thoughtful, positive and reinforced our belief in our employees and our organization. An employee focus group analyzed the results and selected three broad-based values: honesty, customer service, and teamwork.
We believe that by measuring ourselves, our work, our actions and our company against these values, we will keep Southern Pharmacy Services on the right track. Specific job duties and assignments may change from day to day or year to year, but Southern Pharmacy’s values hold true.
Our Mission Statement
Honesty, customer service, and teamwork guide us in all that we do. We expect to be recognized by these values and they drive how we work with each other and our customers. We rely on these values to help us make the right decisions and do the right thing. These values help us grow as individuals and as an organization. Success is measured by how we implement these guiding principles in everyday work. We firmly believe that together we can provide the best LTC pharmacy experience in the industry. By keeping customers and coworkers at the forefront of every decision, we can commit to being a friendly place to work and with whom to do business.
A Team Approach
Southern Pharmacy Services thrives on teamwork. Each team member, from the president and the management team to the staff pharmacists, technicians, billing staff, couriers, marketers and customer service representatives is responsible for achieving the goals outlined in our mission statement. Our daily top priority is to get our prescription orders, billing statements, and medical records out accurately and on time. We accomplish this by working as one, together as a team.
The Southern Pharmacy team shares common goals and pushes each member to be their best. Our customers depend on our service to maintain their quality of life.
Customer Service Philosophy
The core of our business is service. Our primary product is a comprehensive package of services that makes it easier for caregivers to provide quality care to their residents. Once again: our core product and value proposition is SERVICE.
We Believe In:
A Commitment to Excellence
We are committed to being responsible and trustworthy providers, while conducting business fairly and honestly.
The Golden Rule
We conduct business according to this rule every single day, with every single customer, and every single resident.
A Focus on Results
Positive results that drive customer success are crucial, and we achieve those through hard work, initiative, and tight-knit relationships.
Close Collaboration
From our national support team and partner pharmacies to our customers and residents, we work hand in hand to provide locally tailored care.