Southern Pharmacy is proud to highlight a customer who was interviewed by Peter Murphy Lewis on the LTC Heroes podcast discussing the dynamics of a family-run long-term care (LTC) community. Lisa Leatherwood, MSN, the administrator of Silver Bluff Village in Canton, North Carolina, is a third-generation family member to operate the facility, which was founded in 1962. Silver Bluff Village now incorporates skilled nursing services, short-term rehab, assisted living, multi-unit assisted housing with services and independent living on its campus. Lisa is proud to say she manages the consistently rated five-star community with a philosophy she learned from her mother: “do better than your best.”
Lisa’s management style is striving for continuous improvement or ‘what do we need to focus on next’ thinking. This philosophy helps her maintain, and even raise, Silver Bluff Village’s already high standards.
While the COVID-19 pandemic hit Silver Bluff hard, Lisa insisted on being transparent with the public and the media, preparing for the effect the disease would have on the LTC community. Her director of nursing and staff made it a point to call each resident’s family with an update daily as well as keeping the residents engaged and active.
Also appearing on the podcast was Lisa’s daughter, Ally, who works as a certified nursing assistant (CNA) at the facility. She shares her mother’s passion for serving the residents in their care. COVID-19 strengthened Ally’s commitment to LTC as she stated, “I have never thought of doing anything else.” Following the completion of her upcoming undergraduate senior year at the University of North Carolina at Chapel Hill, she plans to attend UNC’s nursing program as a postgrad student.
As the owner of an independent LTC community, Lisa is well aware of the difficulties that come with starting up and running an independent facility today. But with her continued focus on clinical excellence, constant improvement, finances and marketing, she is confident that Silver Bluff Village will continue to be a place valued by residents, families and the community.