As strict COVID-19 protocols have been reduced and we return to our physical offices and customer-focused facility visits, Southern Pharmacy has embarked on a program to “reintroduce” customer service, consultant and sales employees to facility staff (many of whom are new to their position). Additionally, they felt that many new pharmacy employees would be equally served by an introduction to their external coworkers who work unseen, outside the building, traveling to facilities.
To lessen the “who are those people?” questions coming from both new employees and external employees, Southern Pharmacy in Pink Hill, North Carolina, brought in a special truck to break the ice (cream).
On what turned out to be an especially hot day for May, everyone enjoyed cooling down with some ice cream and Italian ice. Staff was engaged while meeting the sales and customer service team. They learned more about what the team does daily and how all staff members’ jobs affect not only the pharmacy’s workflow, but the pharmacy’s customers and their residents as well.
According to Sinjin Grady, Pink Hill’s customer service account manager who spearheaded the event, “the afternoon proved to be a great reimplementation of Southern Pharmacy’s culture after two years of COVID changes. Thanks to everyone who participated. Today was so much fun!”
Southern Pharmacy’s other locations in Kernersville, North Carolina, and Wytheville, Virginia, plan to hold similar events to (re)introduce both inside and outside employees to each other.